Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure smooth IT support for internal applications and coordinate requests via Jira and Slack. You document processes and work on optimizing service desk efficiency.
Job Technologies
Your role in the team
We are on the lookout for a System Administrator I to join the Global IT Service Delivery team on our journey to always deliver amazing experiences.
The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees.
Our goal is to provide employees with prompt and efficient support.
The culture is based on teamwork, collaboration, and a commitment to excellence.
The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible.
The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively.
The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems.
In this team you will:
- Provide an amazing customer support experience.
- Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
- Handle customer requests with Jira, Slack, and Mail
- Receive and respond to incoming IT support requests via email and Slack.
- Interface and coordinate with other departments and take part in cross-functional projects.
- Document and maintain system administration procedures and policies.
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Our expectations of you
Education
- Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
Qualifications
High ability to work independently and as part of a team.
Analytical, detail-oriented, and creative problem-solving skills.
Proaktives Mindset und Antrieb, die Ursachen zu finden und anzugehen.
High service orientation and ability to see the customer's perspective.
Good English knowledge
Knowledge of Active Directory, AzureAD, Google Suite, and Slack user management.
Nice to have:
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- ITIL v4 Foundation Certification
Experience
Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
- Experience working in an International Agile Environment
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Delivery Hero SE
What started as an ambitious idea is now the leading local delivery company. Delivery Hero is present in around 50 countries across four continents and is on a mission to deliver anything, straight to customers’ doors.
Description
- Founding year
- 2011
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)Workingconditions
3.8Career Growth
3.2Engineering
2.7Culture
3.2
System Administrator I
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
