Job
- Level
- Experienced
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 44.000 to 55.000€ gross/year
Job Summary
In this role, you provide support to existing customers by resolving complex issues related to the MACH meinERP software and coordinate 2nd level support in close collaboration with development and consulting teams.
Your role in the team
- You support our existing customers with complex technical questions regarding our software solutions MACH meinERP.
- You analyze error patterns and disturbances, handle requests in 2nd Level Support, and coordinate the solution process while adhering to our Service Level Agreements.
- You work closely with the development, consulting, and support teams to ensure quick and sustainable problem resolution.
- You evaluate enhancement requests, create performance descriptions, and contribute your knowledge to the further development of our products.
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Our expectations of you
Education
- You have completed a commercial or comparable training or have professional experience in public administration or in dealing with administrative processes.
- You are ready to participate in our six-week training program in Lübeck.
Qualifications
- You think process-oriented and have a good understanding of business contexts (preferably in the logistics sector).
- You have a high affinity for software and enjoy familiarizing yourself with complex applications and technical issues.
- You have very good German skills (at C2 level).
- You analyze problems in a structured manner, find pragmatic solutions, and take responsibility for your topics.
- You convince with a pronounced service orientation and communicate confidently with customers and internal interfaces.
Experience
- You have experience in 2nd Level Support, Application Support, or Software Support – ideally within an ERP environment.
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What we offer
- A meaningful activity with a direct contribution to the digitization of public administration.
- A structured training program that supports your onboarding professionally, methodologically, and personally, preparing you optimally for your new role.
- A secure job in a growing software company with long-term prospects.
- A culture of appreciation and an open, collegial corporate environment - experience the MACH spirit!
- Flexible working: Work in the office and/or remotely and enjoy the benefits of remote collaboration within Germany.
- Part-time possible - The position can be performed with 35 to 40 hours per week - in a way that suits you and your daily routine.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Mach Ag
Digitalisierung von Papier-Akten, mehr Transparenz im Finanzhaushalt, moderne Personalprozesse – die MACH AG unterstützt öffentliche Verwaltungen bei der Bewältigung ihrer aktuellen und zukünftigen Aufgaben. Wir leben den Anspruch, neueste Technologien auf die öffentliche Verwaltung zuzuschneiden, um unsere Behörden – und damit den Standort Deutschland – nachhaltig zu stärken. Das Kernstück bildet die hauseigene MACH ERP-Software für ein effizientes Verwaltungsmanagement.
Description
- Founding Year
- 1985
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Specialist Product Support Financial Management Software
- Salary
- 44.000 to 55.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.097 to 34.978 € net/year · Tax class I
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
