Job
- Level
- Experienced
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the primary contact for technical inquiries in the ERP environment, analyzing and resolving issues, optimizing systems, and documenting all support cases in the ticket system.
Your role in the team
- Technical Support: You are the central point of contact for colleagues regarding all questions and issues related to our systems and assist with both everyday concerns and more complex cases.
- Error analysis & troubleshooting: You identify technical issues, analyze their causes, and develop pragmatic solutions — always focusing on user-friendliness and sustainable improvement.
- System Maintenance: You assist in managing and optimizing the existing technical landscape and independently implement minor adjustments in the system.
- Documentation: You document your work and all relevant support cases transparently and comprehensibly in our ticket system.
- Communication and Training: You convey technical content clearly and train users in the efficient use of the ERP system.
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Our expectations of you
Education
- Completed training in the IT field, e.g., as an IT specialist for system integration or application development, or comparable experience.
Qualifications
- Good analytical skills and the ability to work systematically on solutions even with more complex disruptions.
- Enjoyment in collaborating with a diverse range of colleagues and willingness to help non-technical colleagues understand.
- Strong communication skills, meticulousness, and willingness to take responsibility.
- You are service-oriented and enjoy advancing things together as a team.
Experience
- Experience in technical support - ideally in an ERP environment.
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What we offer
- Of course, you will receive comprehensive onboarding in your new area of responsibility.
- This is our construction site No. 1.
- Here we lay the foundation for your success - so that you are well prepared for all the challenges of the industry with personal competence and professional confidence!
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Richter Baustoffe GmbH & Co. KGaA
Richter Baustoffe GmbH & Co. KGaA is a building materials trading group based in Lübeck, operating in Northern Germany. The company runs specialized building material stores and DIY markets, offering a range of products and services related to construction, home, and garden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT Specialist Technical Support
- Location
- Lübeck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
