Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rostock
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st & 2nd level support tickets, assist in the installation and configuration of complex IT systems, and document technical processes diligently.
Job Technologies
Your role in the team
- You are the point of contact for our customers and responsible for handling incident cases in 1st & 2nd level via ticket system.
- You keep Key-Account Managers, Project Managers, and Service Managers actively informed about the status of customer orders and disruptions.
- You are responsible for updating the documentation and supporting the sales team in preparing offers.
- You receive issues related to the clients' specialized applications and, if necessary, escalate the disturbance to the software manufacturer.
- You are responsible for installation, configuration, and operation of, for example: user accounts, data fences, access points, client PCs, VPN connections, WLAN networks, virtualization environments, Docker, email, databases, firewall systems, complex network systems, and cloud technologies.
This text has been machine translated. Show original
Our expectations of you
Education
- A successful completion of a technical or commercial training with a focus on IT is an advantage but not mandatory.
Qualifications
- Independent action, a friendly demeanor, and a customer-oriented approach on the phone.
- A good linguistic expression that makes it easy to understand error descriptions.
- A strong team and customer orientation.
- Very good knowledge of German and good knowledge of English.
- Perseverance in troubleshooting even in tricky support cases.
Experience
- Experience in technical support.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
GECKO | Gesellschaft für Computer und Kommunikationssysteme mbH
GECKO steht für innovative Software-Entwicklung. Ob Shop oder Buchungssysteme großer Touristikunternehmen - wir lieben es, die IT-Prozesse unserer Kunden beständig aktuell zu halten und zu erneuern. Und die lieben unsere Qualität und Verlässlichkeit - seit 1990. Diesem Anspruch werden wir mit motivierten Kollegen gerecht. In kleinen Teams und mit flachen Hierarchien sind wir stets am Optimieren, Aushecken, Tüfteln und Kreieren.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT System Administrator
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
