Job
In this role, you ensure the reliable operation of modern IT workplaces, handle the delivery and setup of hardware, and conduct complex troubleshooting and analyses.
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Job technologies
Your role in the team
- Your role in the On-Site Support Client Team combines hands-on IT work with direct contact with users.
- They ensure the reliable operation of modern IT workplaces and directly support employees at their workstations.
- The main areas of activity include the delivery and commissioning of IT hardware, setting up new workstations, and supporting internal office relocations.
- In addition, ensuring the technical readiness of workstations as well as conducting complex fault analyses and troubleshooting are among the responsibilities.
- Additionally, you will undertake project work, for example, in the context of rollouts, workplace modernization, and the automation of technical processes.
Our expectations of you
Education
- You hold German citizenship and possess: a completed vocational training with a technical or information technology focus or equivalent skills and experience based on relevant activities demonstrated as a 'other employee'.
Qualifications
- Solid knowledge in configuring and maintaining clients (Windows environments).
- Strong service and customer orientation as well as a friendly and confident demeanor.
- Independent, structured, and solution-oriented way of working.
- Furthermore, expertise in Active Directory, IT security, and basic knowledge of networking technologies are desirable.
Experience
- Furthermore, we expect experience in on-site support, particularly in troubleshooting, as well as in handling ticketing systems.
What we offer
- Permanent employment up to pay grade 8 TV EntgO Bund (annual gross salary of €42,330 to €51,546) as well as the possibility of later civil service status.
- Appointment of civil servants up to A8 BBesO A, provided that the career law prerequisites are met.
- Payment of an IT specialist allowance as well as further salary increases may be possible after individual case review.
- Payment of a messaging service allowance.
Benefits
Work-Life-Integration
Job locations
About your employer
The Federal Office for the Protection of the Constitution is the internal intelligence service of the Federal Republic of Germany. Its task is to ensure the security of the state and protect the democratic order. This includes combating terrorist threats, countering espionage, and preventing politically motivated violence.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Public Service, Unions
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