Job
- Level
- Junior
- Location
- Twistringen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 36.000 to 45.000€ gross/year
Job Summary
In this role, you handle customer inquiries via email, phone, and tickets, document support cases, assist customers with operational inquiries, and collaborate closely with Product and Tech teams.
Your role in the team
- Processing incoming customer inquiries via email, phone, and ticket system
- Structured recording and documentation of support cases
- Support for our clients with questions, issues, and operational concerns
- Proactively tracking open issues to ensure nothing gets lost
- Close collaboration with internal teams such as Operations, Product, and Tech
- Escalation of more complex topics to the appropriate contacts
- Support in making our support more efficient, clearer, and more customer-oriented
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Our expectations of you
Qualifications
- Excellent communication skills and a friendly, professional demeanor
- Structured, reliable, and solution-oriented way of working
- Enjoyment in actively driving topics forward and truly helping customers
- Hands-on mentality and willingness to take responsibility in day-to-day business
- Very good spoken and written German skills
- Good English skills for collaboration in an international environment
Experience
- Initial experience in Customer Support, Customer Service, Helpdesk, or a comparable role
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What we offer
- Are you eager to work in a dynamic environment, genuinely assist customers, and become part of a growing support team?
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Job Locations
About Your Employer
Sterlix GmbH
Sterlix GmbH, a software company based in Berlin, offers digital ordering and payment solutions for the hospitality and retail sectors. The company also operates in the market under the brand Smoothr. With a focus on innovative software solutions, Sterlix supports its clients in their digital transformation.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Junior Customer Support Agent
- Salary
- 36.000 to 45.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.24.653 to 29.643 € net/year · Tax class I
- Location
- Twistringen
- Working Model
- Onsite
- Diversity
- Open for all genders
