Job
In this role, you handle IT incidents via email, phone, and web portal, assist users with hardware and software issues, and manage IT equipment in training rooms and end devices.
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Your role in the team
- Receiving, logging, prioritizing, and handling IT incidents via email, web portal, and phone, including ticket tracking and user communication.
- Technical user support for hardware and software issues, troubleshooting, remote support, and assistance with peripheral devices.
- Setup and support of IT devices such as notebooks, tablets, and convertibles, as well as support for training rooms equipped with IT.
- Documentation of solutions and work steps in the ticketing system or in SharePoint.
- Technically proficient communication with downstream departments, both in-house and with external providers (such as IT.NRW).
- Support with scheduling the hotline team and onboarding new student assistants.
Our expectations of you
Education
- Successfully completed vocational training as an IT specialist in system integration or application development, or as an IT assistant (ITA), or successfully completed a degree in an IT-related field.
Qualifications
- Your German language skills are at least C1 level, both spoken (for hotline support) and written (for documenting cases in the ticketing system).
- You have the health and professional qualifications required.
- You enjoy helping others and offering your support.
- Even under stress, you keep a cool head and remain calm in hectic situations.
- You are highly motivated to pursue further training and eager to learn.
What we offer
- The employment relationship is governed by the Collective Agreement for the Public Service of the Länder (TV-L).
- The position is classified in pay grade 8 under the TV-L collective agreement.
- The level is determined based on relevant professional experience.
Benefits
Work-Life-Integration
Job locations
About your employer
Der Regierungsbezirk Düsseldorf ist mit rund 5,2 Millionen Einwohnern bei einer Fläche von 5.300 km² der dichtest besiedelte und einwohnerstärkste in Deutschland. In diesem besonderen Umfeld nimmt die Bezirksregierung Düsseldorf seit über 200 Jahren als staatliche Mittelbehörde und allgemeine Vertretung der Landesregierung im Bezirk Aufgaben fast aller Landesministerien wahr.
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Public Service, Unions
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