Job
- Level
- Experienced
- Location
- Meppen
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
As the contact person for international clients, you handle service cases, conduct troubleshooting, manage inquiries, and address complaints and repairs to ensure smooth customer support.
Your role in the team
- Primary contact for service cases for international customers and dealers.
- Planning and supporting the field service in structured troubleshooting and problem resolution, including administrative follow-up.
- Recording, independently processing, and reliably tracking customer inquiries as well as service and repair orders.
- Support in processing and coordinating service, warranty, and complaint procedures.
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Our expectations of you
Education
- Completed commercial or technical vocational training.
Qualifications
- Fluent German and English skills required.
- Strong service orientation and confidence in dealing with customers, dealers, and colleagues.
Experience
- First professional experience in international customer support is desirable.
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What we offer
- Permanent full-time position.
- Newly equipped, modern, and future-oriented workplace.
- Varied activities with a high degree of responsibility in a pleasant working environment.
- Long-term and secure employment in a performance-oriented company.
- Further training and development opportunities.
- Short communication channels and flat hierarchies as well as a casual 'Du' culture.
- Company pension scheme, subsidy for asset-building benefits, an employee discount program, and bike leasing.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Bergmann GmbH & Co. KG
Bergmann GmbH & Co. KG, founded in 1873 in Laupheim, is an experienced company in the hair processing industry, specializing in real and synthetic hair. With a rich history, it is a staple in the industry.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Handcraft, Trade
Customer service representative, technical support, international
- Location
- Meppen
- Working Model
- Onsite
- Diversity
- Open for all genders
