Job
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Your role in the team
- The telephone support of the customer hotline falls within your responsibilities.
- 1st level support via phone and/or remote.
- You are the primary contact for IT inquiries.
- Creation of tickets for 2nd level support.
- Support of 2nd level support.
- Follow-up on tickets and ensuring that requests and orders are processed.
Our expectations of you
Education
- You have successfully completed vocational training in the IT sector as an IT specialist for system integration or IT systems merchant, or you have a comparable qualification.
Qualifications
- You can demonstrate good PC hardware and software knowledge.
- Your MS Office skills are very good.
- You have an excellent understanding of IT topics.
- You bring a high level of service orientation and are always friendly.
- You enjoy making phone calls and working in a team.
- You have good German language skills.
- With your expertise, you positively enhance your profile.
Experience
- You have professional experience in IT support and ticket creation.
Job locations
More about the recruiting agency
Gut Zeitarbeit is a company specializing in the placement of skilled and executive personnel. It offers flexible and fast temporary work in various fields such as commercial, administrative, medical, and technical.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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