Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will oversee the stable operation of telecom/UCC systems, manage projects such as rollouts and migrations, and optimize service processes for improved communication solutions.
Job Technologies
Your role in the team
- Responsibility for the stable operation of the TK/UCC systems.
- Planning, management, and implementation of projects (rollouts, migrations, extensions).
- Further development of existing communication solutions.
- Management of external service providers and close coordination with internal stakeholders.
- Analysis and optimization of processes in the service and operations environment.
- Incident, Change, and Service Management.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Solid knowledge of VoIP, SIP, ideally Contact Center solutions.
- Basic understanding of network technologies (TCP/IP, VLAN, etc.).
- Structured, independent working style and high communication skills.
Experience
- Several years of experience in the telecommunications / UCC environment.
- Experience in project and/or service management.
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What we offer
- Secure, long-term working environment with high societal relevance.
- Attractive compensation package as well as additional benefits.
- 30 days of vacation.
- Company pension scheme.
- Individual development opportunities.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Avantgarde Experts GmbH
AVANTGARDE Experts GmbH is a leading personnel service provider specializing in the placement of specialists and executives in the fields of mobility, tech, and energy. Headquartered in Munich, the company operates several locations in Germany to meet the needs of its clients.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Manager
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
