Job
In this role, you assist clients in the hospitality sector with 1st Level support for the Matrix POS system and resolve technical issues efficiently via phone or remote access.
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Job technologies
Your role in the team
- You are the primary contact for our clients in the gastronomy and hotel industry, providing them with competent support via phone.
- You will handle the 1st level support for our point-of-sale system Matrix POS and resolve issues quickly and reliably.
- You assist our clients with technical challenges - via phone, video conference, or remote support through TeamViewer.
- You work closely with colleagues from 2nd and 3rd level support to implement solutions efficiently.
- You train restaurateurs and their teams to ensure that the operations in their establishments run smoothly.
Our expectations of you
Education
- You have completed IT training (e.g., IT specialist) or a comparable technical background.
Qualifications
- You have a strong technical understanding and can quickly familiarize yourself with complex systems.
- You are helpful, enjoy solving problems, and support our customers in a structured and solution-oriented manner.
- You have an open, communicative personality and a strong sense of service.
- You enjoy working on-site together with the team (at least 3 days on-site).
- You have excellent German language skills and speak fluent English.
Experience
- Ideally, you have some experience in technical support or working with software/hardware systems.
- Experience in the gastronomy industry is a plus, but not a must.
What we offer
- Attractive salary package including company mobile phone.
- Modern equipped workplace with modern hardware and software.
- Opportunity to work flexibly from home.
- Practical onboarding at the Matrix POS Academy.
- Team-oriented collaboration at eye level.
- Subsidized lunch in our canteen.
- Great team events and company gatherings.
- Subsidy for EGYM Fitness.
- Employee discounts via benefits.me.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Everfield Germany GmbH operates as a long-term investor and growth partner for B2B software companies in Europe, with offices in Frankfurt am Main and Cologne. The company adopts a decentralized approach and supports the growth, stability, and profitability of its portfolio companies through central resources and expertise. Since its founding in 2022, Everfield has been active in several European countries and has also acquired companies in Austria.
- Established Company
- Onsite, Hybrid, Full Remote
- Consulting
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