Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries in 2nd level support, manage customer communication via ticket systems, phone, and conference tools, and conduct remote installations and updates.
Job Technologies
Your role in the team
- Handling of technical inquiries via our ticket system
- Assumption of 2nd Level Support
- Contact with our customers via phone, conference software, and our ticket system.
- Feasibility assessment of requests
- Mediator between clients, consultants, and development
- Writing XML files for configurations
- Remote installations and updates
- If applicable, creation of reports with BIRT
- Management of hosting instances
This text has been machine translated. Show original
Our expectations of you
Education
- Very good to good education in the field of computer science or a good university degree
Qualifications
- Solid technical knowledge in the following areas:
- Windows or Linux
- You are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original. - Technical terms with international usage may remain untranslated. - Always ensure correct grammar and a natural linguistic flow. Translate the following text precisely into English: XML
- Broad knowledge of and interest in IT topics
- Calm interaction with clients
- Independence and Commitment
- Very good German skills (C1 or higher)
- Advantage: Good knowledge of English
- Knowledge of SQL or BIRT
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Projektron GmbH
Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS. Für die Unterstützung unserer europaweit über 700 Kunden sowie die kontinuierliche Weiterentwicklung unserer Software sorgen mehr als 100 Mitarbeiter an vier Standorten in Deutschland.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Technical Customer Support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
