Job
In this role, you lead a versatile team, enhance IT service management processes, and coordinate requirements from business areas for our application landscape.
Job summary
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Job technologies
Your role in the team
- As Team Lead Application Management (m/f/d), you will lead a team with a broad range of expertise and work with them to further develop the stable, service-oriented, and future-proof operation of our application landscape.
- You combine team leadership, IT service management, and application ownership, ensuring that requirements from business departments are captured and prioritized in a structured way and implemented in collaboration with internal and external partners.
- You provide your team with both technical and operational leadership as an equal, create clear structures, and ensure tasks are allocated according to requirements.
- You support your colleagues in their professional and personal development, provide guidance, and foster open and reliable collaboration.
- You continuously develop existing workflows toward structured IT service management processes, thereby contributing to consistently high service quality.
- You coordinate the intake, assessment, and prioritization of requirements from business departments and work with your team to ensure the reliable support and continued development of our business applications.
- You oversee releases, changes, and ongoing development, ensuring that impacts, dependencies, timelines, and responsibilities are managed transparently.
- As a central point of contact, you work closely with the business departments, IT, external service providers, and other service partners.
- You manage external service providers, define and monitor service levels, and ensure reliable collaboration and compliance with agreed-upon services.
- You ensure sustainable system and operational documentation and establish knowledge management that supports your team in day-to-day operations and in the further development of applications.
- You facilitate user training sessions and ensure that relevant information is communicated clearly and tailored to the target audience.
- You contribute ideas for the effective use of AI-powered tools and work with your team to develop practical approaches to intelligently support workflows, knowledge management, and service processes.
Our expectations of you
Education
- Completed vocational training or a degree in IT is an advantage. What matters most to us, however, is your practical experience, your understanding of leadership, and your ability to bring people, processes, and applications together.
Qualifications
- You stand out for your structured, service-oriented approach to work and your strong understanding of modern IT service management processes.
- You are proficient in working with tools such as Jira, Confluence, or comparable ticketing, workflow, and documentation systems.
- You have a solid technical understanding of how business applications, interfaces, dependencies, and operations work together in a modern IT landscape.
- You can assess requirements from business departments, translate them into clear terms, and work with your team to turn them into actionable solutions.
- When working with internal stakeholders, external service providers, and service partners, you communicate clearly, respectfully, and reliably.
- Even in challenging situations, you remain confident, set priorities, and communicate decisions clearly and consistently.
Experience
- You have initial experience in the functional or disciplinary leadership of IT teams and see yourself as a coach, sparring partner, and enabler for your employees.
- You have experience in application management or supporting complex enterprise applications and understand the requirements for stable, professional application operations.
- You’re interested in new technologies, have gained some initial experience with AI tools, and enjoy assessing their practical value in day-to-day work.
What we offer
- Work should fit around life, not the other way around.
- Depending on the position, flexible working hours are available under a flexitime arrangement, with a 37.5-hour workweek.
- Whether in Solingen or working from home, Tuesday and Thursday are fixed team days in our hybrid work model.
- On these days, we come together, work collaboratively on topics and projects, and foster genuine exchange.
- Additionally, you can choose one extra office day flexibly.
- On the other two days of the week, you enjoy the benefits of working remotely.
- Our modern tech stack enables you to work with the latest technologies and gives you room to develop innovative solutions.
- This is how efficient processes are created, along with the opportunity to constantly learn and grow—in the dynamic world of IT.
- Our teams work in an agile, flexible, and focused way, and are always open to change.
- Iterative processes, short lines of communication, and close collaboration help ideas grow quickly and improve results.
- This keeps every project moving and every solution a little smarter than the last.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
As a successful, family-run multi-channel company, we bring together several successful brands under the Walbusch Group: strong brands with clearly defined target groups!
- 250+ Employees
- Established Company
- Onsite, Hybrid
- Trade
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