Job
- Level
- Experienced
- Location
- Brunswick
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle support requests, assist users with technical issues in Windows and Microsoft 365, perform client setups, and document all actions in the ticketing system.
Job Technologies
Your role in the team
- Acceptance, recording, and processing of support requests
- Support users with technical issues related to Windows, Microsoft 365, printers, and mobile devices
- Support users with questions and standard tasks in deployed enterprise applications (e.g., ERP, document management, time tracking, or MDM systems)
- Performing simple administrative tasks in Microsoft and enterprise applications
- Setup and rollout of clients and workstations
- Assignment of devices and applications in Microsoft Intune according to existing processes
- Forwarding complex disruptions to the IT administrator or external service providers
- Maintenance of device, user, and inventory data
- Support users in the implementation and operation of new IT systems
- Documentation of the measures taken in the ticket system as well as the creation and maintenance of simple user and system documentation
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Our expectations of you
Education
- You have completed an IT apprenticeship, such as as an IT specialist (system integration), IT electronics technician, or a comparable qualification.
Qualifications
- Willingness to learn and interest in modern IT systems
- Basic knowledge of Windows client systems and Microsoft 365
- Basic knowledge in mobile device management, ideally with Microsoft Intune, is advantageous
- Enjoyment in working with users as well as a service- and solution-oriented approach
- You contribute to a team and value a collegial environment.
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What we offer
- An open-minded team that values teamwork is looking forward to you
- A responsible position with a communicative and varied range of tasks
- Flat hierarchies
- Living entrepreneurial spirit with the will to position Cederbaum securely for the future
- The opportunity to incorporate your own creativity and ideas into the company's development
- A straightforward and open corporate culture
- Adjustment of working hours to individual needs within the scope of operational possibilities
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
Cederbaum Container GmbH
Cederbaum Container GmbH, founded in 1904, is a traditional, owner-managed company based in Braunschweig, specializing in waste disposal. With modern, sustainable solutions, it contributes to the recycling of waste and offers customized concepts for customers.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT support staff
- Location
- Brunswick
- Working Model
- Onsite
- Diversity
- Open for all genders
