Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Offenburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you create technical documentation, handle hotline inquiries, and resolve ticketing issues while adhering to service-level agreements to ensure efficient user support in telematics infrastructure.
Job Technologies
Your role in the team
- The creation and maintenance of technical documentation are part of your responsibilities.
- You process tickets in accordance with the defined Service Level Agreements.
- You take inquiries via the hotline and process and resolve the incoming issues.
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Our expectations of you
Qualifications
- Ideally, you have some initial knowledge of MS Windows, administration, and networks, or are willing to familiarize yourself with these topics and actively develop your skills.
- You possess a high affinity for technology and a quick grasp of new concepts, and you convince through your strong communication skills — even as a motivated career changer.
- You are characterized by a customer-oriented mindset and a confident demeanor.
- After appropriate training, you work independently, in a structured and solution-oriented manner, as well as reliably.
- Ideally, you have some initial experience in the medical environment (e.g., PVS, radiology systems, or telematics infrastructure), but this is not a must.
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What we offer
- We know that without our employees, we would not be as successful and growth-oriented as we are today, and we are very proud of that.
- We value a respectful and collegial interaction, flat hierarchies, as well as an open-door policy and a culture of using the informal 'Du'.
- To stay technologically up to date, we offer you numerous internal and external training opportunities through our evia academy and exciting projects.
- The work-life balance of our employees is very important to us.
- Therefore, in addition to a permanent employment contract, we offer flexible working hours and the possibility of mobile working.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
evia GmbH
We advise companies and institutions from a wide range of industries. Our expertise ranges from process analysis to process consulting, requirements engineering, software development, testing, sales to IT strategy development.
Description
- Founding year
- 2000
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support staff for telematics infrastructure
- Location
- Offenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
