Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 31.795 to 45.000€ Gross/Year
- Location
- Castrop-Rauxel
- Working Model
- Onsite
Job Summary
In this role, you provide technical support to customers and partners for troubleshooting heating systems, manage support requests, and contribute to the optimization of internal processes.
Job Technologies
Your role in the team
- Technical support for our customers and specialist partners (by phone & email, possibly via remote access)
- Support in fault analysis and troubleshooting of our heat pump and heating systems
- Processing and tracking of support requests
- Technical consulting for installers, specialist partners, and end customers
- Close coordination with Service, Operations, and Product Management
- Documentation of support cases as well as maintenance of technical documents
- Contributing to the optimization of our support processes and products
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Our expectations of you
Education
- Completed vocational training in a technical or business-technical field, e.g.:
Qualifications
- Service Technician, Mechatronics Technician, Electronics Technician
- Plumber/Heating Installer (HVAC Technician) (advantageous but not mandatory)
- Industrial Clerk or Technical Salesperson / Technical Saleswoman
- Wholesale and Foreign Trade Merchant with a Focus on Technical Products
- or a comparable qualification
- Knowledge in heating systems or heat pumps is an advantage - alternatively, a high willingness to learn.
- Technical understanding as well as a structured, solution-oriented approach to work
- Communication skills, service orientation, and team ability
- Very good spoken and written German skills
Experience
- Experience in technical support, customer service, or service.
- Proficient in MS Office; experience with support or ticketing systems is an advantage.
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What we offer
- Attractive compensation with development prospects
- Modern work environment and digital tools
- Responsibility and diverse tasks
- Company supplementary health insurance
- 30 days of vacation
- Comprehensive onboarding and training opportunities
- Secure job in a future-proof industry
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Job Locations
This is your employer
heatrex GmbH
heatrex GmbH is a dynamic start-up in the Ruhr area, focusing on the development and distribution of energy-efficient heat pump solutions for private and commercial customers. With an emphasis on innovative technologies, the company offers sustainable heating systems that are both functional and aesthetically pleasing.
Description
- Company Type
- Startup
- Working Model
- Onsite
- Industry
- Power Sector, Economy
Technical support
- Salary
- 31.795 to 45.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.22.261 to 29.643 € net/Year · Tax class I
- Location
- Castrop-Rauxel
- Working Model
- Onsite
- Diversity
- Open for all genders
