Job
In this role, you assist customers in the seamless use of digital solutions, handle application-related inquiries, and analyze feedback to continuously improve our support processes.
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Job technologies
Your role in the team
- You ensure that our clients start smoothly with our digital solutions and provide them with the necessary knowledge for safe and efficient use.
- You are the central point of contact for all product- and application-related questions regarding Cockpit, TMS, FMS, Analytics, and DKV LIVE.
- You handle inquiries and complaints in a solution-oriented manner and ensure a sustainable resolution.
- You collect and analyze customer feedback and drive the continuous improvement of our support processes.
- You identify additional needs and assist our clients in selecting suitable digital services for long-term customer retention.
Our expectations of you
Qualifications
- You understand our products and digital tools, identify problems early, and find suitable solutions.
- You answer questions clearly, solve problems quickly, and always approach our customers with understanding.
- You draw conclusions from customer feedback on how service and processes can be improved, approaching this in a structured manner.
- You recognize where additional services are beneficial for our clients and thereby contribute to the business success.
- Fluent English and German skills in spoken and written form are mandatory.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
As a leading European mobility service provider, we devote ourselves to efficient mobility solutions for controlling commercial fleets. Our portfolio includes smart products and services around refueling, alternative propulsion options, toll handling, liquidity benefits and innovative connected services.
- 1934
- Established Company
- Hybrid, Onsite
- Logistics, Transportation
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