Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you handle technical inquiries in 1st & 2nd level support, classify incidents in the ticket system, and assist users with issues while also contributing to the maintenance of the IT infrastructure.
Your role in the team
- Provision of support in the 1st & 2nd level support areas
- Recording and processing incoming incidents as well as their classification in the ticket system.
- Consulting and support for users
- First point of contact for users regarding technical issues
- Participation in the maintenance of the IT infrastructure
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Our expectations of you
Education
- Successfully completed vocational training in the IT sector or a university degree in computer science.
Qualifications
- A security clearance under the Security Clearance Act (SÜG NRW) is in place.
- Very good German skills
- Goal- and result-oriented working style
- Structured working style as well as technical affinity
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
User Helpdesk Specialist
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
