Job
- Level
- Experienced
- Location
- Wermelskirchen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle technical inquiries and issues from customers, provide remote and phone support, and manage the setup and maintenance of IT systems while identifying process improvement opportunities.
Job Technologies
Your role in the team
- As an IT Support Specialist (m/f/d), you will be the point of contact for technical inquiries regarding various IT environments of our clients.
- Independent handling of customer inquiries and disturbances using the ticket system, with flexible scheduling of implementation time and location.
- Your area of responsibility includes remote and telephone support as well as the setup, maintenance, and management of various IT systems.
- You can actively contribute to the continuous improvement of internal and external processes.
- You ensure the smooth operation of customer environments and, if necessary, can also repair minor faults in the deployed hardware.
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Our expectations of you
Education
- You have successfully completed vocational training as an IT specialist - System Integration (m/f/d) or a comparable technical qualification.
Qualifications
- Good communication skills and a strong hands-on mentality characterize you.
- You are flexible and resilient, able to confidently fulfill customer requests even outside your comfort zone.
- You possess a strong conceptual, detail-oriented, and solution-focused work approach.
- High commitment, motivation, and the ability to work independently are among your strengths.
- A good understanding of technical processes and products, as well as an interest in trends and innovations in the IT sector, are prerequisites.
- Knowledge of common Microsoft operating systems (Server/Client) is a prerequisite.
- Knowledge of Microsoft Azure and Microsoft 365 is advantageous.
- Very good spoken and written German skills are required.
- Good spoken and written English skills are desirable.
- You have a valid Class B driver's license.
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What we offer
- Future-oriented workplace in a growth-oriented company.
- Modern and ergonomic workplace equipment.
- Short decision-making processes and a role with scope for creativity.
- Interesting and varied activity.
- A friendly and positive work environment where working is enjoyable.
- Attractive compensation package with holiday and Christmas bonuses.
- Health promotion through eBike leasing, massages, and other offerings.
- Flexible working hours and remote work.
- Excellent development opportunities.
- 31 vacation days and many additional benefits.
- Team events, after-work parties, and more.
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Benefits
Higher Take-Home Pay
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Memotech GmbH
Memotech GmbH is an IT service provider based in Wermelskirchen, Germany, that focuses on innovation and future orientation. With 100 employees, we provide IT service operations and user support across Europe in an infrastructure of approximately 3,400 servers and 25,000 clients.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT specialist in IT support
- Location
- Wermelskirchen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
