Job
- Level
- Experienced
- Job Field
- IT, System, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Full Remote, Hybrid
Job Summary
In this role, you will develop automations and internal AI agents while managing IT operations and supporting colleagues with technical inquiries.
Job Technologies
Your role in the team
- In this role, you will balance core IT operational reliability (~30%) with building workflow automations, tool integrations, and internal AI agents (~70%).
- Reporting directly to the COO as part of the Growth Support Team, you will keep company operations seamless while continuously elevating team efficiency across bookingkit.
- Build & Automate: Identify repetitive manual processes across teams and build automations or connect systems using tools like Zapier, n8n, Make, Apps Script, or Python.
- Develop AI Agents: Build and maintain internal AI agents and assistants for practical business use cases.
- Drive AI Enablement: Support company-wide AI adoption by running short clinics, sharing best practices, and helping colleagues master modern AI tools.
- Manage Tool & Laptop Lifecycles: Own laptop ordering, setup, handover, and returns, while managing software access, permissions, and license inventory across our tool stack.
- Lead Onboarding & Offboarding: Execute seamless IT onboarding and offboarding so team members have the exact tools they need from day one.
- Support & Resolve: Serve as the first stop for day-to-day internal tool issues and keep access/security hygiene updated.
- Maintain Self-Serve Documentation: Own internal IT and ops documentation to empower everyone at bookingkit to be self-sufficient.
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Our expectations of you
Qualifications
- Scripting Comfort: Ability to read, adapt, and write small scripts.
- Service Orientation: Strong desire to help colleagues with day-to-day technical troubleshooting.
- Language Skills: Fluency in English (written and spoken) with clear communication skills.
Experience
- 1-4 Years of Experience: Practical experience in business operations, IT operations, internal tools, or technical generalist roles.
- Proven Automation Track Record: Experience building and maintaining live automations using platforms like Zapier, n8n, Make, Apps Script, or Python.
- Hands-on AI Experience: Practical experience building tools or workflows with modern AI tooling.
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What we offer
- Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office.
- Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.
- 28 vacation days + tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).
- Public Transportation Subsidy: We cover more than 50% of your public transportation costs in Germany.
- Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%) in Germany.
- Annual Private Travel Subsidy: Receive up to €156 annually for private travel.
- Corporate Discounts: Enjoy discounts through partnerships with companies like GetYourGuide.
- Flat Communication: Join a culture that values open communication and accessibility between teams and leads.
- Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.
- Airport/Train Office Day: Work during travel even if you're unable to take calls.
- Extra Charity Day: Take an extra day of leave in the year for charity work.
- Child Sick Days: Receive 10 days of paid leave for child sickness.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
bookingkit
bookingkit is the easy and digital solution for the leisure industry. With our intuitive software, providers can automate their business and immediately integrate it into their website. This way, we support our customers with sales, marketing and processing of their offers as well as with enterprise management - completely unique.
Description
- Founding Year
- 2014
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
AI & IT Operations Specialist
- Location
- Berlin
- Working Model
- Full Remote, Hybrid
- Diversity
- Open for all genders
