Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Essen
- Working Model
- Onsite
Job Summary
In this role, you support 1st-level support by efficiently handling IT requests and troubleshooting, documenting solutions in our ticket system, keeping users informed proactively, and escalating issues to relevant teams when necessary.
Job Technologies
Your role in the team
- Contilia.Digital provides all IT services for the Contilia Group and its facilities. Strategically and operationally, we shape the application and infrastructure landscape centrally across the stages of project, operation, and service for more than 8,000 users. To this end, we utilize enterprise components, solutions, and services from renowned manufacturers and suppliers. Our experts implement interoperable processes and architectures with a focus on performance, stability, and security.
- You provide IT services in initial contact with reporters of IT disruptions or IT requests. You clarify, qualify, and, if possible, resolve the issues using personal, telephone, or digital communication, remote support tools, administrative access to systems and applications, as well as the ticketing system for processing reports and applying the knowledge database. If a solution cannot be achieved within the scope of your competence and responsibilities in a timely and quality manner, you forward the qualified report to the respective infrastructure or application specialist department or to the responsible service providers.
- 1st-Level Support: Efficiently and effectively handle IT support requests and issues reported by users, either via phone or written communication.
- Error analysis and problem solving: conduct systematic error analyses and implement solutions - in writing, by phone, or via remote access.
- Processing of tickets: Independently recording and handling requests and incidents in the ticket system according to established standards of IT Service Management. Document solutions and utilize and update the knowledge base.
- Proactive communication: Keep users always informed and ensure clear and transparent information collection and dissemination.
- Collaboration with specialist teams and service providers: For more complex issues, forward processes with precise pre-qualification to the appropriate internal teams or external service providers.
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Our expectations of you
Education
- Ongoing studies in Applied Computer Science, Business Informatics, or a comparable program.
Qualifications
- Interest in and knowledge of client and (Windows) server administration, Active Directory, virtualization, Citrix, and software deployment.
- Strong communication skills and a friendly, helpful demeanor.
- Structured, independent, and solution-oriented way of working.
- Teamwork skills and a high level of customer service orientation.
- Very good spoken and written German skills.
Experience
- Preferably with experience in (IT) service.
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What we offer
- Contilia.CARE is at your and your family's side - with preferred access to all available services from the entire Contilia network - whether for health-related questions or for necessary care and support needs.
- Extensive training and development opportunities - our own Contilia Academy with over 100 courses annually.
- If suitable, you can pursue a doctorate or habilitation externally in cooperation with LMU Munich and contribute to national and international studies.
- In coordination with the chief physician, you have considerable scope for your own ideas as well as strategic approaches, and you can further develop them within transparent and open communication structures.
- KZVK company pension with a 5.6% employer contribution.
- Attractive compensation according to AVR-Caritas.
- Access to corporate benefits as well as employee discounts, perks, and JobRad.
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
Contilia GmbH
Die Contilia Gruppe ist einer der bedeutenden Gesundheits-Dienstleister der Metropole Ruhr. Das Unternehmen „mit der Linde“ (Con-tilia) ist dabei unter anderem Träger von Krankenhäusern und Senioreneinrichtungen, deren ambulante und stationäre Leistungsangebote durch ambulante Dienste, Ärztehäuser, Präventions-, Früherkennungs- und Rehabilitationsangebote ergänzt werden.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Working Student IT Service
- Location
- Essen
- Working Model
- Onsite
- Diversity
- Open for all genders
