Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support employees with IT inquiries and issues, take responsibility for solution finding, and actively shape IT service through process optimizations and knowledge management.
Job Technologies
Your role in the team
- You are the primary contact for IT-related issues: You support our employees with questions, disruptions, and service requests, ensuring competent assistance in their daily work.
- You handle inquiries independently: You analyze incoming concerns, find quick and sustainable solutions, and ensure high service quality.
- You identify opportunities for optimization: You recognize recurring problems early, develop standards, and actively drive improvements.
- You drive automation and standardization forward: You identify potential in our support processes and support their continuous development.
- You actively shape our IT service: Through your own ideas, you contribute to the further development of the helpdesk, service quality, and knowledge management.
- You collaborate across teams: Together with other IT teams, you ensure efficient handling of requirements and incidents.
- You document solutions in a structured manner: You maintain and continuously expand our knowledge database to ensure knowledge remains sustainably accessible.
- You take responsibility for the entire solution process: you accompany the issue until successful completion and ensure high satisfaction among our employees.
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Our expectations of you
Education
- You have completed IT training or a comparable qualification: Your professional foundation enables you to confidently enter the field of work.
Qualifications
- You impress with your customer and service orientation: Through your open and communicative nature, you engage professionally with the concerns of our employees.
- You analyze topics in a structured and solution-oriented manner: You independently approach new tasks and develop suitable solutions.
- You work reliably and team-oriented: independent action, a structured way of working, and good collaboration within the team characterize you.
Experience
- You possess solid IT knowledge: In particular, you have practical experience with Windows-based server systems and Microsoft Office applications.
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What we offer
- A partnership at eye level in a collegial and family-like environment.
- A dynamic and modern working environment where you can actively shape things.
- Mobile working possible.
- Work models that fit your work-life balance.
- Supplementary benefits such as a comprehensively subsidized membership with Urban Sports Club.
- Subsidy for mobile working as well as for your mobility.
- Many more offers through the EDEKA Group (such as a fitness center, a modern equipped canteen, and more).
- Employee conditions for bank and group products.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EDEKABANK AG
The EDEKABANK AG is a universal bank and a subsidiary of Edeka, the largest German supermarket chain. The bank is headquartered in the Edeka building in the City-Nord district of Hamburg. It provides financing for Edeka's individual stores and also offers direct banking services to private customers, including online and telephone banking.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Mitarbeiter IT Helpdesk
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
