Job
- Level
- Experienced
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for 1st and 2nd level support, resolve user inquiries, set up notebooks, and manage user accounts as well as Microsoft 365 applications.
Job Technologies
Your role in the team
- 1st and 2nd Level Support: You are the first point of contact for our users and provide telephone and in-person support. You resolve issues either via remote access or directly on-site at the workstation.
- Handling of support requests: You will independently manage the processing of our users' inquiries. This includes recording, tracking, and documenting in the ticket system, in both German and English.
- Preparation and setup of new workstations: You configure notebooks and PCs for new employees, including installing images and customizing the setup according to the company's requirements.
- User Administration: You are responsible for managing user accounts and permissions. This includes onboarding new employees as well as the ongoing maintenance of existing user accounts.
- Meetings and Events: They provide technical support for internal meetings and events, whether in our meeting rooms or virtually via MS Teams.
- Software installation and customization: You install required software solutions according to user requirements and assist them with technical issues using the solution provider.
- Participation in IT projects: You actively contribute to the implementation and further development of IT projects and help to continuously improve our IT landscape.
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Our expectations of you
Education
- Successfully completed training in the IT field, ideally as an IT specialist for system integration (m/f/d) or a comparable qualification, supplemented by relevant professional experience (at least 2 years) in a HelpDesk position, preferably in a medium to large corporate environment.
Qualifications
- You are proficient in performing the installation and configuration of client computers using SCCM, including creating and managing imaging processes.
- You have good knowledge in configuring and using Microsoft 365 applications, especially MS Teams.
- You are proficient in the administration, rollout, and regular maintenance of Windows 11 client systems to ensure stable operation.
- You have good knowledge in managing user and computer accounts as well as groups and permissions in Active Directory, as well as managing Exchange Online mailboxes and M365 Admin portals (Intune, Defender).
- You will be responsible for the installation and configuration of smartphones via Microsoft Intune, including the secure transfer of data from existing devices.
- You have the ability to solve complex technical problems and thoroughly document them to ensure long-term solutions.
- Flexibility and willingness to travel to other ILF locations as needed to ensure support and collaboration.
- Excellent written and spoken proficiency in German and English complements your profile.
Experience
- Excellent teamwork and communication skills, as well as a strong customer orientation to promote a positive user experience.
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What we offer
- Friendly corporate culture and lived diversity: Many local as well as regional live events shape our togetherness, and the majority of employees use the informal 'Du'. We are particularly proud of the internationality of our team, which includes more than 30 different nations.
- Modern working environment: At all locations, our workplaces are technically equipped with high-quality facilities and height-adjustable desks.
- Development and Networking: We allocate annual professional development budgets for all employees, which can be used for external offerings (e.g., Udemy) and our internal ILF Academy.
- Additionally, during regular feedback discussions, the opportunity to assume new or expanded responsibilities is discussed upon request.
- Beyond salary: We share company profits with our employees, reward employee referrals as well as technical articles and presentations with generous bonuses, and recognize outstanding projects with our Excellence Awards.
- Additionally, each employee can choose optionally for a Pluxee gift card, supplementary health insurance, or the EGYM-Wellpass.
- Healthy and sustainable: We reimburse the monthly costs for the job ticket and offer the option of bike leasing.
- We also subsidize gym memberships and workplace glasses.
- For questions from all areas of life, you will receive straightforward and quick support through our external Employee Assistance Program.
- Work-Life Balance: We find suitable solutions for individual needs in all life situations regarding working hours (flexible working hours including flexitime accounts and various part-time options) and workplace (e.g., mobile working, relocation, international assignments).
- In addition to 30 vacation days and special leave days for occasions such as weddings or moving, Christmas Eve and New Year's Eve are free days every year.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
ILF Beratende Ingenieure GmbH
The ILF Group is an internationally active indipendent engineering and consulting firm, which supports its customers in successfully realizing technically demanding and complex industrial and infrastructure projects. ILF has more than 2,000 highly qualified employees in more than 40 offices all over the world.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Electronics, Automatization, Internet, IT, Telecommunication
IT helpdesk / 1st and 2nd level support
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
