Job
- Level
- Experienced
- Location
- Freiburg im Breisgau, Stuttgart, Bad Krozingen, Schönau im Schwarzwald, Donaueschingen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle technical customer inquiries regarding DSL, fiber optics, and home networks, analyze issues, and provide solutions in 1st and 2nd level support.
Your role in the team
- Processing technical inquiries via phone and ticketing system.
- Analysis and troubleshooting of issues related to DSL, fiber optic, and home networks.
- Providing our clients with clear and service-oriented support for technical questions.
- Independent handling in 1st- and 2nd-level support.
- Documentation and prioritization of support cases.
- Collaboration with internal departments and external partners.
- Forwarding complex topics to specialists or upstream suppliers.
- Participation in the continuous improvement of our service and support processes.
This text has been machine translated. Show original
Our expectations of you
Education
- Technical training in the IT field or comparable professional experience (e.g., IT specialist, IT systems electronics, telecommunications, or similar).
Qualifications
- Technical understanding of networks, the Internet, or telecommunications.
- Strong communication skills and enjoyment in customer contact.
- Structured and independent way of working.
- Very good spoken and written German skills.
Experience
- Ideally, you also have experience with: DSL, WLAN, VoIP or fiber optic technologies, technical customer support or helpdesk, ticketing systems or CRM tools.
This text has been machine translated. Show original
What we offer
- Permanent employment contract and crisis-proof job.
- Attractive compensation including participation in the company bonus.
- Discounted internet and mobile phone contracts through our own products and services.
- Flexible working hours and remote work.
- Versatile and responsible tasks with a high degree of creative freedom in a collegial atmosphere.
- Fast development prospects in a rapidly expanding company.
- A wide range of benefits, e.g., Hansefit, Business Bike, retirement plan, and asset-building benefits.
- Individual training opportunities tailored to your career goals.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Stiegeler Internet Service GmbH
Stiegeler Internet Service GmbH has been providing comprehensive internet and telecommunications solutions in rural areas for over 15 years. With a team of over 70 employees, the company has evolved from humble beginnings to a significant service provider.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Location
- Freiburg im Breisgau, Stuttgart, Bad Krozingen, Schönau im Schwarzwald, Donaueschingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
