Job
- Level
- Experienced
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 59.909 € gross/year
Job Summary
In this role, you handle order processing in 1st level support, manage external service providers, coordinate repairs, and optimize processes in the technical environment.
Job Technologies
Your role in the team
- Execution of operational order processing in the Service area
- Technical 1st Level Support for the service technicians of our external service providers
- Conducting documentation and report checks
- Supervision of external service providers in order processing as well as in technical inquiries.
- Monitoring of blocked systems and approval of orders after repair has been completed.
- Coordination of rescheduling within the allocated contingents
- Evaluation and awarding of additional contracts as well as creating extra efforts
- Contact person for technical inquiries - both within the department and for internal service companies.
- Operational contact person for the internal service team of the service providers in daily business.
- Introduction of new processes as well as active participation in process optimizations
- Onboarding of new service providers into the ENERCON system landscape
- Coordination of material processes
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Our expectations of you
Education
- Completed technical training, e.g., in electrical engineering, mechatronics, mechanics, or a comparable qualification.
Qualifications
- Strong interface competence between technology, procurement, material management, HSE, and external partners.
- Good communication skills and quick technical comprehension.
- Independent, structured working style as well as strong organizational skills
- Excellent spoken and written proficiency in German and English.
- Proficient in MS 365, especially Excel, as well as Outlook, Teams, and SharePoint.
- Good SAP skills are desirable.
- Willingness to regularly stay in Aurich, especially at the beginning of the employment.
Experience
- Several years of professional experience preferred in the service sector, ideally in the wind energy environment or industrial service sector.
- Good understanding of service, maintenance, and repair processes, and ideally experience in the operational management of external service providers.
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What we offer
- Option for mobile working up to 80%
- Internal and external opportunities for further training, including through the ENERCON Academy.
- Flexible working hours through appropriate working time models
- Company pension scheme, private occupational disability insurance at special conditions, and financial support for asset-building benefits.
- Option for bike leasing (JobRad)
- Occupational health management including corporate fitness
- Discounts on various brand products in cooperation with our partner Corporate Benefits
- 30 days of vacation per year
- Vacation and Christmas bonuses, which depend on the length of service, are part of a company agreement.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
ENERCON GmbH
As a pioneer in wind energy technology and a partner in the energy transition, ENERCON has specialized in the development and production as well as the sales and service of onshore wind turbines.
Description
- Founding Year
- 1984
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Workingconditions
4.2Career Growth
3.2Engineering
2.8Culture
3.5
Technical Staff ISP Management
- Salary
- from 59.909 € gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.from 37.515 € net/year · Tax class I
- Location
- Aurich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
