Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle complex IT inquiries in 2nd level support, conduct troubleshooting, and document solutions for software and hardware issues while collaborating with various departments.
Job Technologies
Your role in the team
- You are the key person between our 1st Level Support and the specialist departments.
- Complex IT challenges are exciting puzzles for you that you solve with your knowledge and passion.
- With your technical expertise and clear focus on solutions, you support our clients as well as internal teams and ensure everything runs smoothly.
- Professional handling and resolution of complex IT inquiries in 2nd Level Support.
- Error analysis and troubleshooting for software and hardware issues.
- Close collaboration with 1st Level Support and other departments.
- Documentation of solutions and tips for recurring challenges.
- Participation in exciting IT projects and the continuous optimization of our processes.
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Our expectations of you
Education
- A completed qualification in the IT field or a comparable qualification.
Qualifications
- Solid knowledge of Windows and/or Linux systems.
- Understanding of network technologies, IT security, and application support.
- Analytical thinking, independence, and team spirit.
- Strong communication skills and a solution-oriented mindset.
Experience
- Experience in IT support, ideally in 2nd level.
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What we offer
- A dynamic work environment with diverse tasks.
- Training and development opportunities for your career.
- A motivated team and an open corporate culture.
- Modern IT equipment and flexible working hours.
- Attractive compensation and additional benefits.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
NConsult IT-Systemhaus GmbH
Die NConsult IT-Systemhaus GmbH wurde 1998 gegründet und ist seit über 20 Jahren im bundesweiten Projektgeschäft tätig. Durch wechselnde Projekte bei unterschiedlichsten Kunden können wir spannende Aufgaben in einem wachsenden IT-Unternehmen bieten. Das Aufgabenspektrum reicht dabei von Rollouts über 1st-Level Support, 2nd-Level Support, Administration bis hin zur Softwareentwicklung.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Engineering
3.3Career Growth
4.2Culture
4.5Workingconditions
3.4
2nd Level Supporter
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
