Job
In this role, you analyze requests in the ticket system, manage and track them, develop solutions in the WLAN environment, and support customers and colleagues in troubleshooting and knowledge sharing.
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Job technologies
Your role in the team
- You are responsible for analyzing, recording, and classifying requests in our ticketing system.
- You are responsible for creating, managing, and tracking tickets, as well as providing solutions and workarounds.
- You’re not afraid of speaking with customers: You support our customers and specialist departments with questions and proposal development.
- You don’t just identify problems—you tackle them: You actively shape solutions, suggest improvements, and see them through to implementation.
- You enjoy sharing your knowledge: here, you support your colleagues and internal departments.
Our expectations of you
Qualifications
- You have very good knowledge of Wi-Fi, routing, and switching.
- You have strong communication skills, and good English skills are desirable. You also work carefully and are aware of your responsibility for our customers’ infrastructure.
- You are familiar with current tools for error analysis and troubleshooting, particularly in Wi-Fi environments.
- You’re a versatile all-rounder and are interested in independently learning new technologies.
- You’re a team player: your team can count on you to be reliable, you support the team as part of the separately compensated on-call rotation, and you live by the motto: one for all, all for one.
- You have a basic knowledge of Bash or Python.
Experience
- You stand out for your broad IT knowledge and extensive, in-depth experience in network administration.
- You have several years of experience operating and designing heterogeneous WLAN/LAN network topologies.
- Experience with network vendors such as Ruckus and Lancom is desirable.
- Experience with Securepoint, Barracuda, and MikroTik products is desirable.
What we offer
- You’ll support us on a part-time or full-time basis.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Job locations
About your employer
At FREDERIX, a lot revolves around bits and bytes, digital innovations and efficiency. But always at the forefront are our customers and employees. Because whoever recognizes the wishes, goals, challenges and moods of his customers and employees equally well estimates them inclusion in project planning and implementation with confidence will be successful together. This is what FREDERIX stands for.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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