Job
In this role, you will find telephone solutions for IT problems of our existing customers, advise on the configuration of new systems, and independently assemble PixelStations.
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Job technologies
Your role in the team
- You will find technical solutions for their IT problems over the phone with existing customers.
- Advise new clients on the configuration of new systems after onboarding.
- Assist us with the procurement of the components.
- Assemble, configure, and test PixelStations independently.
- Set up color management after onboarding, calibrate monitors, and configure and install applications for optimal performance.
- Conduct error analysis during repairs and support (software or hardware issues may be present) and resolve the requirements independently.
- Assist us in designing and conducting our specialized benchmarks for image and video editing.
- Providing consulting support to us in the development of new PixelStations.
- Enter and maintain product information and technical details of our products in our webshop.
- Accompany us at trade fairs in Germany and Austria.
- Take on additional tasks in the technical field.
Our expectations of you
Education
- At least a secondary school diploma, ideally a high school diploma and/or a relevant qualification in the IT field.
Qualifications
- Excellent Windows skills and ideally also good Mac skills.
- Photography or videography skills are a big plus.
- Excellent command of German in spoken and written form.
- Proficiency in English is an advantage.
- Analytical thinking.
- Good team skills, initiative, and critical thinking.
- An eye for costs and the company's interests.
- Resilient, flexible, and independent.
- Constructive and secure communication.
- Enjoyment in dealing with people.
- A friendly, open, and confident demeanor.
Experience
- Several years of professional experience in technical computer support and computer assembly.
- Experience with Adobe Creative Cloud products.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
With over 20 years of experience in consulting and training in digital imaging, Pixelcomputer e.K. develops customized workstations and accessories for creative professionals.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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