Job
- Level
- Experienced
- Location
- Stuttgart
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.300 to 3.500€ gross/month
Job Summary
In this role, you will set up PCs, notebooks, and kiosk systems, providing onsite IT support and assisting users with technical issues. You will manage service requests in the ticketing system and ensure optimal network connections.
Job Technologies
Your role in the team
- You set up PCs, notebooks, thin clients, peripherals, and mobile devices, and provide their technical support.
- Kiosk systems - PCs or terminals for designated applications - install and maintain them, including reinstallation, updates, and configuration adjustments.
- They set up telephony and video conferencing technology with associated servers and gateways, connect the systems, and handle their dismantling as well as relocations within and between sites.
- At the IT Service Point and directly at the workstation, you assist users with technical issues and collaborate with specialized support teams to resolve more complex disruptions.
- When implementing new systems and during the commissioning phase, you support the involved teams and accompany IT deployments at test and trial sites.
- They wire IT devices, establish the necessary network connections, and ensure tidy and well-maintained network distribution rooms.
- For events, you will provide technical support and assist with additional IT service deployments.
- You secure computer data for forensic investigations according to established procedures.
- You process the assigned service orders and document your work steps as well as the solutions found in the ticketing system clearly and traceably.
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Our expectations of you
Education
- You have completed an IT vocational training, such as as an IT specialist for system integration (m/f/d) or IT systems electronics technician (m/f/d), or acquired a comparable qualification through a computer science degree.
Qualifications
- You are familiar with standard IT hardware and can confidently install, repair, and upgrade hardware and software.
- You are well-versed in at least two current operating systems and proficient in Microsoft Office, including installation and basic setup.
- You handle support requests independently in the ticket system and reliably implement predefined workflows.
- Your good German language skills in speaking and writing enable you to communicate and document confidently, complemented by basic knowledge of English.
- You possess a valid driver's license of class B, as you use company pool vehicles for business trips.
- You work independently, in a structured and solution-oriented manner, and convince with customer focus, clear communication, team spirit, and resilience.
Experience
- You have already gained professional experience in IT support or a comparable technical role.
- You possess a current manufacturer certification or have relevant practical experience in second-level support.
- You understand the fundamentals of network technology and have practical experience in wiring and connecting IT equipment.
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What we offer
- Attractive compensation between €3,300 and €3,500 gross per month, depending on qualifications and professional experience.
- Deployment at the end customer BMW at the Stuttgart location.
- Regular working hours from Monday to Friday with a 40-hour week.
- High chances of hiring by our client upon successful collaboration.
- Permanent employment contract with long-term career prospects.
- Up to 30 vacation days per year as well as the possibility to take vacation during the probationary period.
- Personal support from dedicated contacts as well as individual assistance throughout the entire assignment.
- Individual training and development opportunities to enhance your career prospects.
- Exclusive employee benefits through Corporate Benefits with discounts at numerous well-known brands and online shops.
- Bonuses as part of our Employee Referral Program.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
More about the Recruiting Agency
Herrmann Personaldienste GmbH
As one of the leading personnel service providers in Germany, Herrmann Personaldienste GmbH has been supporting both companies and job seekers in finding the right employees since 1993.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Onsite Support
- Salary
- 3.300 to 3.500€ gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.2.223 to 2.333 € net/month · Tax class I
- Location
- Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
