Level
Experienced
Location
Mühldorf a. Inn
Working Model
Hybrid, Onsite
Job Field
BI, Project
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you will enhance the CRM system, optimize sales processes, analyze data, and promote a data-driven sales culture to ensure sustainable growth and high forecast quality.

Job Technologies

Your role in the team

As a CRM & Sales Excellence Manager (m/f/d), you will be responsible for our CRM system and continuously develop it.
Thereby, you ensure that our sales processes are managed efficiently, transparently, and data-driven.
Together with sales, management, and other interfaces, you lay the foundation for sustainable growth and high forecast quality.
Responsibility for and further development of the CRM system, including requirements management, CRM roadmap planning, as well as managing external partners and system providers.
Control and optimization of Sales Operations through monitoring the sales pipeline, forecasting, and analyzing the sales funnel and conversion rates.
Further development and governance of sales processes through the definition of standards, best practices, and ensuring process compliance.
Ensuring data quality and reporting, including KPI management, data analysis, dashboards, and deriving actionable insights.
Consulting, training, and enablement of CRM users through training sessions, guidelines, and promoting a data-driven sales culture.
Support of change and transformation initiatives to introduce new features, automations, and standardized sales processes.

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Our expectations of you

Education

Successfully completed studies in Business Administration, Business Informatics, or a comparable qualification.

Qualifications

Very good understanding of sales processes and pipeline management.
Proficient in Excel, Power BI, or comparable BI tools.
Structured, autonomous, and solution-oriented way of working.
Very good knowledge of German and English.

Experience

Several years of experience in CRM, Sales Operations, or Sales Excellence.
Experience with CRM systems (e.g., Salesforce, Microsoft Dynamics 365, or SAP CRM).
Strong analytical skills, high data affinity, and experience in establishing governance structures and standards.

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What we offer

Contribute your own ideas and actively shape CRM roadmaps, automations, reporting structures, and sales standards.
Expand your expertise in CRM management, Sales Operations, data analysis, and process optimization through diverse projects and targeted training opportunities.
Utilize innovative CRM and reporting solutions to enable data-driven decision-making and sustainably improve sales processes.
Work closely with sales, management, international stakeholders, and external partners, actively shaping the sales organization.