Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Guxhagen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide 2nd level support for the Biobrain® Supervise SCADA system, assist service technicians with technical issues, and collaborate closely with development and quality assurance departments.
Job Technologies
Your role in the team
- For the Technical Support department within Sartorius Stedim Systems GmbH, we are seeking a Technical Support Engineer (m/f/d) at the Guxhagen location near Kassel.
- In this role, you will be responsible for 2nd Level Support for our software product Biobrain® Supervise.
- In this role, you support our field service technicians remotely at customer sites.
- Assumption of technical consulting regarding the application possibilities and expandability of the SCADA system Biobrain® Supervise.
- Consulting and supporting service staff globally regarding the SCADA system in case of technical issues.
- Support through participation in product release processes of the development departments.
- Close collaboration with the Quality and Development departments completes your range of responsibilities.
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Our expectations of you
Education
- Completed vocational training with a focus on electrical engineering and relevant professional experience, or alternatively a technician|master's qualification or a bachelor's degree with a similar technical focus.
Qualifications
- Good knowledge of Microsoft operating systems 10/11 and MS Server 2022 & 2025 is assumed.
- Confident in handling computer hardware and software.
- Network and IT administrator skills are desirable.
- Understanding of complex automation systems.
- Strong communication skills and working at a high level, service- and solution-oriented.
- Fluent English skills in spoken and written form are essential; German language skills are an advantage.
- Flexibility for travel within the EMEA region up to 20%.
- Identification with our values: sustainability, openness, and joy.
Experience
- Experience in the pharmaceutical | biotechnology environment is desirable.
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What we offer
- The position is to be filled on a full-time basis and involves daily remote work as well as on-site presence in Guxhagen.
- As a globally growing life sciences company listed on the MDAX and TecDAX, Sartorius offers a variety of benefits.
- Space for your personal and professional development: mentoring, leadership programs, talent discussions, internal seminar offerings.
- Work at your own pace: home office options, flexible working hours, adaptable work schedules.
- Attractive compensation: holiday and Christmas bonuses, including pension benefits, with a 37.5-hour workweek and 30 vacation days.
- Internal Networking: Communities on various topics such as coaching, agile working, and yoga, Business Women Network.
- Financial allowances: childcare costs, supplementary long-term care insurance, as well as an attractive offer for an occupational disability insurance (without health examination).
- Future contribution: Annual choice between five additional vacation days or a special payment.
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Benefits
Health, Fitness & Fun
More net
- 🚎Public Transport Allowance
- 🏝️Summer and Christmas Bonus
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Sartorius AG
Sartorius ist ein international führender Partner der biopharmazeutischen Industrie und Forschung. Bei einem Umsatz von mehr als 1,6 Milliarden Euro in 2018 stammen unsere Mitarbeiter in unseren 60 Vertriebs- und Produktionsstätten in 33 Ländern aus mehr als 75 Nationen. Wir suchen Mitarbeiterinnen und Mitarbeiter, die gerne ihre Fähigkeiten unter Beweis stellen, mit Fachwissen überzeugen und in einer schnell wachsenden, innovativen Umgebung erfolgreich sind.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
3.1Workingconditions
4.6Culture
3.5Career Growth
3.2
Technical Support Engineer
- Location
- Guxhagen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
