Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the technical contact for customers, handling support inquiries, performing upgrades, and actively shaping product development with your practical ideas.
Job Technologies
Your role in the team
- With your technical expertise, you are the competent contact person for our customers and partners and assist them with all questions regarding our products.
- You assess, prioritize, and handle technical disruptions and support requests, assisting in the analysis of the root cause of the problem.
- You are the link between our clients and our product development.
- You can actively influence our product development and bring in your ideas and practical experience. Ideas are always welcome.
- You perform remote upgrades and updates for our clients.
- If you're interested, you can support our sales team with product demos and customer meetings.
- You contribute to the creation and maintenance of technical documentation.
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Our expectations of you
Education
- You have a completed technical degree or an apprenticeship as an IT specialist with relevant professional experience.
Qualifications
- You enjoy new technologies and find it easy to explain and illustrate technical concepts.
- You have solid Linux knowledge and a basic understanding of networks, networking techniques, and common IP protocols. Ideally, you have a flair for cybersecurity topics.
- You are interested in continuously making the necessary activities and processes more efficient through automation.
- You love to apply both your technical expertise and your organizational skills and to actively shape things.
- You have good German and English skills and possess an analytical mindset.
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What we offer
- Our employees appreciate the opportunity to collaborate creatively in our offices with a view over Saarbrücken as well as the benefits of remote work.
- With us, it's people who work here, not personnel numbers. From trainees to executive management, mutual appreciation and support are not just empty phrases.
- During our monthly "Innovation Days," you can unleash your creativity and choose which topics you want to work on.
- We offer individual development opportunities and support our employees through mentoring and coaching.
- We have been holding the "family-friendly company" seal for many years. We are happy to accommodate the needs of current and future families, for example with flexible working arrangements, daycare subsidies, and much more.
- Of course, we also offer additional benefits: personalized design of your company pension scheme, a company bicycle or a job ticket, and much more.
- We are conveniently located behind Saarbrücken Main Station.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Consistec Engineering & Consulting Gmbh
The IT and OT systems of a company are crucial to its success. Therefore, it is essential to have a comprehensive overview of the systems and to keep track of the relevant details in order to be able to detect technical problems or security incidents early on.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer Network Monitoring System
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
