Job
- Level
- Junior
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you provide IT support for employees both in-office and remotely, manage devices, and troubleshoot technical issues to enhance IT efficiency.
Job Technologies
Your role in the team
- Productsup is a Berlin-based company with a strong international customer base, and we're looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication? Do you share our passion for solving complex technical problems-whether hardware or software? Join our team as an (Junior) IT Help Desk Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!
- Provide IT support for employees in both office and remote environments
- Help set up and maintain company devices across macOS and Windows, including the use of Mobile Device Management (MDM) tools
- Support employee onboarding and offboarding, including hardware provisioning and account setup
- Troubleshoot everyday hardware, software, and workplace technology issues, coordinating with colleagues when needed
- Manage and track support requests through our service management platform
- Maintain accurate IT asset records and track equipment throughout its lifecycle
- Contribute to workplace technology projects and help improve day-to-day IT processes
- Assist with day-to-day Jira administration, including user access, permissions, and updates to projects and workflows
- Create and maintain IT documentation and practical guides for employees
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Our expectations of you
Qualifications
- A strong interest in IT support and workplace technology
- Confidence working with macOS and/or Windows, with a willingness to develop your knowledge of both
- Familiarity with setting up computers, installing software, and troubleshooting common connectivity and account access issues
- A structured, solution-oriented approach to troubleshooting and an understanding of when to seek additional support
- Strong communication skills and a customer-focused mindset
- Ability to work independently while collaborating effectively within an international team
- Fluent in English and German
- Based in Berlin (willing to work on-site/hybrid according to team needs)
Experience
- Initial hands-on experience in an IT help desk, IT support, or comparable technical role, or alternatively, an academic background in IT or a related field
- A willingness to learn Mobile Device Management (MDM) tools; previous experience is a plus
- Vertrautheit mit Jira und Jira Service Management; Erfahrung in der Administration, bei Berechtigungen oder Workflows ist von Vorteil
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What we offer
- The option to work in a hybrid and flexible manner, because we know that outstanding talent knows best how and where to work - please note that this is a Berlin-based role.
- Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
- Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
- Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
- The opportunity to take ownership and responsibility, impacting the company's growth in an international environment with 40+ nationalities
- Discounted Urban Sports membership
- Employee Assistance Program
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Benefits
Food & Drink
Job Locations
About Your Employer
Productsup
Productsup revolutioniert das Verwalten und Optimieren von Produktdaten: Das Berliner SaaS-Unternehmen bietet eine Cloud-Plattform, die es ermöglicht, komplexe Datenfeeds schnell und einfach zu strukturieren, zu analysieren und entsprechend den Anforderungen verschiedenster Shopping- und Marketing-Kanäle zu optimieren.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior IT Help Desk Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
