Job
In this role, you handle customer inquiries in SAP 2nd Level Support, analyze issues in core banking applications, and develop tailored solutions and IT concepts for core banking.
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Job technologies
Your role in the team
- Processing of requests (tickets) and resolution of issues in the customer's SAP production environment within the scope of 2nd level support for core banking applications (e.g., FI, BP, CML, CMS, BCA, TRM).
- Analysis of problem areas and support for customers in error correction. In doing so, you advise users and are the first point of contact for all SAP support inquiries.
- Recording of customer-specific change or new requirements, including through workshops or coordination meetings, and creation of IT concepts as a basis for implementation in SAP.
- Design and implementation of requirements in the Core Banking sector, e.g., during the introduction of new banking products, new regulatory requirements, or topics related to accounting and bookkeeping.
- Implementation of reports, applications, and interfaces for individual customer requirements.
- Topic and customer responsibility in the SAP environment up to taking on responsibility for okadis products.
- Support of our project teams in the implementation of new solutions and in the development of SAP HANA transformation roadmaps.
- Management and control of customer inquiries.
Our expectations of you
Education
- You have a completed degree in (Business) Informatics, (Business) Mathematics, Business Administration, Economics, Physics, or Engineering.
Qualifications
- You enjoy working with customers.
- Working in dynamic teams and enjoying new challenges characterize you.
- You are committed and assertive in implementing new tasks while taking customer concerns into account.
- Business acumen is desirable.
Experience
- You bring several years of professional experience, including at least three years in consulting or support roles, ideally within financial service providers.
- You have experience in executing tasks as a developer or IT architect, and you possess solid knowledge of object-oriented programming (possibly initial experience with SAP HANA).
What we offer
- As an employee in SAP MSP (Managed Service & Projects), we offer you a personal and collegial working environment that you can help shape.
- They work in small teams, can quickly take on responsibility, and bring a lot of creativity to the shared success.
- You won't find rigid hierarchies and bureaucracy with us, but rather a lot of variety and constant challenges.
- We reward your commitment with an attractive, performance-based salary (fixed and bonus), various incentives, and an attractive company car scheme.
- For mobile working, we provide you with a company laptop and mobile phone.
- Your work deployment takes place in the office or in the form of remote work.
- On-site assignments at the customer's location may occur in individual cases.
- Our attractive working hours model allows you to maintain a balance between family and work.
Topics you will work on
Job locations
About your employer
okadis Consulting GmbH is a consulting firm and SAP software house based in Eschborn, near Frankfurt am Main. We work with renowned banks and financial service providers to develop innovative solutions and support the implementation of new technologies. We maintain close relationships with our clients, working remotely or on-site depending on the needs of the project.
- 2003
- Established Company
- Onsite, Hybrid
- Consulting
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