Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bissendorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle customer inquiries in technical support via phone and email, analyze issues, document solutions, and assist with software quality assurance and business analysis.
Job Technologies
Your role in the team
- Customer support and technical assistance via phone, email, or ticketing system.
- Identification, analysis, and resolution of technical issues and inquiries.
- Documentation of customer inquiries and solutions.
- Gather customer requirements and create corresponding specifications.
- Conducting tests and quality assurance measures for our software products.
- Active participation in the development and optimization of support processes.
- Conducting and evaluating business analyses.
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Our expectations of you
Education
- Education or studies? Basically 'nice to have', but not a requirement for us. We also gladly accept applications from career changers, provided they meet the mentioned prerequisites. What matters is your motivation, professional experience, and technical know-how!
Qualifications
- Solid SQL and database knowledge.
- Strong analytical thinking skills.
- Structured, solution-oriented, and independent way of working.
- Teamwork, customer orientation, and flexibility.
- Strong communication skills as well as fluent German and English proficiency in word and writing.
- Very good knowledge of the MS Office suite, especially Excel.
- Hands-on mentality.
- Knowledge of business administration contexts is an advantage but not a must.
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What we offer
- An challenging and diverse role in a professional environment.
- The opportunity to further develop your technical expertise and participate in exciting projects.
- An engaged and dynamic team that values open communication and a positive working atmosphere.
- Flat hierarchies and short decision-making processes.
- Attractive compensation and social benefits.
- Flexible working hours and permanent employment.
- Hybrid working (Office / Home Office).
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Nicetec GmbH
Nicetec GmbH is a privately owned company specializing in software solutions for IT Finance Management and Shared Service Management. With over 25 years of experience, it offers flexible solutions tailored to customer needs.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technically skilled IT employee
- Location
- Bissendorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
