Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take ownership of IT service management according to ITIL, develop service catalogs and SLAs, monitor applications like Azure and Snowflake, and coordinate the resolution of IT incidents.
Job Technologies
Your role in the team
- You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company-wide risk assessment platform.
- You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake.
- You manage and optimize relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers.
- You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams.
- You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT-related process improvements and system enhancements.
- You support IT projects throughout the implementation, testing, and rollout phases and ensure a seamless transition into day-to-day operations.
- You evaluate emerging technologies and alternative solutions and provide recommendations to meet evolving business requirements and drive continuous improvement.
- You play a key role in ensuring the stability, efficiency, and future development of the overall platform and service landscape.
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Our expectations of you
Qualifications
- You demonstrate strong stakeholder management and collaboration skills, enabling you to work effectively with business functions, service providers, and technical teams.
- You are characterized by a structured, solution-oriented, and self-driven working style and consistently deliver reliable results.
Experience
- You bring several years of experience in IT service management or the operation of complex, business-critical applications.
- You have a strong understanding of ITIL and IT service management, particularly in Incident, Problem, Change, and Service Level Management, as well as experience in implementing IT governance frameworks.
- You possess extensive knowledge of the Microsoft Azure platform, including Azure Functions and Azure ML, as well as Snowflake, and have hands-on experience operating and monitoring cloud-based data platforms.
- You have experience managing service providers and external data suppliers, including SLA management, KPI tracking, and conducting service reviews.
- You remain calm and effective in critical situations and have proven experience managing IT incidents and driving rapid, sustainable resolution of issues.
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What we offer
- This position can be full-time or part-time (minimum 30 hours/week).
- DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis.
- Many of our employees work part-time or in flexible working models.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
DKV Euro Service GmbH + Co KG
As a leading European mobility service provider, we devote ourselves to efficient mobility solutions for controlling commercial fleets. Our portfolio includes smart products and services around refueling, alternative propulsion options, toll handling, liquidity benefits and innovative connected services.
Description
- Founding year
- 1934
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Service Manager
- Location
- Ratingen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
