Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle incident and change requests, provide 1st level support, install hardware and software, and manage users in the directory service while consistently maintaining documentation.
Job Technologies
Your role in the team
- Acceptance, analysis, and resolution of change and disturbance reports in the areas of hardware and software, peripherals, and mobile devices.
- 1st level support and user assistance.
- Qualified escalation of 2nd and 3rd level inquiries.
- Maintenance and service work on workstation systems and printers.
- Processing support requests in the Jira ticket system.
- Installation of new hardware and software at the users' location.
- User management (creation and modification) within the directory service and applications.
- Installation and configuration of phones (VOIP, mobile devices).
- Creation and maintenance of documentation.
- Collaboration with external service providers.
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Our expectations of you
Education
- Training as an IT Specialist in System Integration (m/f/x) or a comparable qualification.
Qualifications
- Good knowledge of hardware and software installation and configuration.
- Good knowledge of standard operating systems Microsoft Windows 7-11 as well as Office products.
- Friendly and customer-oriented demeanor.
- Independent and solution-oriented working style.
- Good communication skills and team spirit.
- Excellent spoken and written German skills.
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What we offer
- A varied, independent, and responsible role in a service-oriented company.
- An appropriate compensation and diverse opportunities for further training.
- An exciting field of activity within a collegial and motivated team.
- Short decision-making paths.
- 30 days of vacation per year.
- Subsidy for the Germany Ticket.
- Corporate benefits such as discounted rates on sports and fitness as well as shopping and cultural offers.
- Member of the 'Erfolgsfaktor Familie' network - we are committed to a corporate policy that is oriented towards the needs of families and employees.
- Valuable self-understanding: Our guiding principle provides us as employees and as a company with daily orientation for our professional actions.
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Job Locations
About Your Employer
Immanuel Albertinen Diakonie gGmbH
Die Immanuel Albertinen Diakonie ist im Januar 2019 aus dem Zusammenschluss vom Albertinen Diakoniewerk in Hamburg und der Immanuel Diakonie in Berlin hervorgegangen und steht für gebündelte Kompetenz für Menschen in herausfordernden Lebenssituationen. Dazu dienen Einrichtungen der stationären Krankenhausversorgung, der Altenhilfe, Hospize sowie Medizinische Versorgungszentren. Hinzu kommen die Betreuung von Menschen mit Behinderungen, Angebote u.a. in der Suchtkrankenhilfe, der Kinder- und Jugendhilfe oder der psychosozialen Beratung.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Support Mitarbeiter
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
