Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle SAP Incidents in 2nd Level Support, assist with Service Requests, work on root cause analyses, implement security policies, and document helpful knowledge articles.
Job Technologies
Your role in the team
- As a (Junior) IT Support Specialist in the SAP domain, you will gradually take responsibility for the stable and quality-assured operation of our SAP applications.
- You handle incidents and service requests in 2nd level and develop into the role of a technical interface between the Service Desk, SAP provider, and business units.
- Incident Management: You analyze and process SAP incidents in production operations and learn to develop sustainable solutions.
- This includes root cause analyses for recurring issues, documentation, and the management of handing over more complex topics to external service providers.
- Service Request & Application Support: You are the point of contact for our SAP Application Management Services and support collaboration with external service providers, SAP Support, and internal IT units.
- You handle service requests, ensure the quality and traceability of tickets, and contribute to the continuous improvement of our support processes.
- Roles, Permissions & Audit Management: You work closely with our business teams as well as the IAM team to properly integrate SAP IAS and implement our security and permission requirements.
- Additionally, you assist with system audits.
- Release & Transport Management: You support the execution of releases and transports in collaboration with internal and external stakeholders.
- Documentation & Standardization: You ensure structured ticket and operational documentation and assist in the development of knowledge articles and SOPs.
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Our expectations of you
Education
- You have a completed degree in (Business) Informatics, IT training, or a comparable qualification — or relevant practical experience, e.g., from a career change.
- You have initial experience in SAP Application Support (e.g., through internships, working student positions, training, or early career stages) — in-depth SAP expertise is not required.
Qualifications
- You are interested in SAP application logic, business processes, and the interaction of various SAP components, and you are ready to further develop your skills in this area.
- Initial contact with IT Service Management (ITSM) processes such as Incident, Service Request, or Problem Management is advantageous but not mandatory.
- You work analytically and systematically and enjoy thoroughly understanding complex issues and documenting them clearly.
- You possess a high quality and service awareness and remain calm even in demanding situations.
- You communicate confidently in German and well in English (both written and spoken).
- Proactivity and the willingness to follow up on topics and familiarize yourself with new issues complete your profile.
- We support you with targeted onboarding, training, and an experienced team to help you grow into the role.
Experience
- The position is also open to entry-level candidates with initial SAP experience as well as to career changers who wish to familiarize themselves with this environment with our support.
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What we offer
- You will find your place in a flexible, dynamic, and always helpful team.
- You have a high level of responsibility from the very beginning, which also means a steep learning curve.
- Workation offers you the opportunity to work remotely from abroad within the EU or EFTA states (Iceland, Liechtenstein, Norway, Switzerland) for a certain period.
- Company pension schemes and disability insurance provide the framework for your retirement planning.
- Options such as Jobrad, Jobticket/Climate Ticket, or a company car ensure your mobility.
- Occupational health management as well as subsidies for sports offerings such as URBAN SPORTS CLUB and Just Fit help you stay healthy and active.
- We reward your recommendations with a bonus (employee referral program).
- Mobile and flexible working ensures your optimal work-life integration.
- Regular training and professional development, as well as the promotion of individual certifications, will help you advance.
- 30 days of vacation, special leave, and individual sabbatical arrangements provide you with time off and relaxation.
- You can also use the hardware for private purposes.
- Soft drinks as well as coffee and tea are available to you free of charge with us.
- Great company events make our culture tangible for you.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- ⏰Flexible Working Hours
- 🏠Home Office
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 😇Time for External Voluntary Work
- 🏖️Workation
Health, Fitness & Fun
More net
- 🚎Public Transport Allowance
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚂Climate Ticket
Food & Drink
Topics that you deal with on the job
Job Locations
Location undefined
This is your employer
TIMETOACT GROUP
Wien, München, Augsburg, Stuttgart, Seligenstadt, Köln, Dresden, Leipzig, Dortmund , Hannover, Berlin, Hamburg
The TIMETOACT GROUP Österreich GmbH was founded in March 2015 and offers consulting services and IT solutions based on IBM, Microsoft, Google, and other (open) standards.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2015
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Culture
4.6Career Growth
4.3Workingconditions
4.4Engineering
4.0
Junior IT Support Specialist - SAP
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
