Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role you handle incoming incident reports, analyze and resolve hardware and software issues via a ticketing system, install and configure devices, document faults and escalate unresolved cases to 3rd-level support.
Your role in the team
- Responsibility for the 1st and 2nd level support.
- Intake, analysis and resolution of incoming incident reports in the hardware and software domain.
- Documentation of encountered error situations.
- Forwarding of unresolved incidents to the 3rd Level Support.
- Installation and configuration of hardware and software.
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Our expectations of you
Education
- Completed vocational training in the IT sector or an equivalent qualification.
Qualifications
- Good knowledge of common hardware and software.
- Service- and customer-oriented way of working.
- Analytical thinking and communication skills.
Experience
- At least 2 years of professional experience in support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Supporter 1st and 2nd Level
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
