Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for customer inquiries, solving problems independently, monitoring systems, and documenting processes in a web-based ticketing system.
Job Technologies
Your role in the team
- First point of contact for all questions in daily operations.
- Independent handling of customer inquiries.
- Telephone customer support.
- Monitoring of systems.
- Process documentation using a web-based ticketing system.
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Our expectations of you
Education
- You can at least demonstrate a preliminary diploma in an engineering or natural sciences degree.
Qualifications
- You have solid knowledge of network environments (LAN, TCP/IP, DNS, Firewalls).
- Familiarity with common operating systems (Linux and UNIX derivatives such as HP-UX) is a matter of course for you.
- They work highly customer- and solution-oriented.
- You are a communicative, team-oriented, and committed individual.
- Your working style is structured and goal-oriented.
- You are confident in making independent decisions within your area of work.
- Proficiency in German and English is a prerequisite.
Experience
- You have good knowledge and practical experience in various programming languages (Java, Perl, Shell scripts), with databases (PostgreSQL, Sybase, MySQL), as well as with application servers (Tomcat and JBoss).
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What we offer
- We offer you diverse, challenging activities.
- Independent and self-responsible work within a team.
- Training opportunities (on-the-job training).
- Opportunity to develop and implement your own ideas.
- An excellent, collegial working environment.
- Flexible working hours with core hours.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Knipp Medien und Kommunikation GmbH
Wir betreiben ein eigenes Rechenzentrum am Standort Dortmund und weltweiten Standorten. Dabei setzen wir komplexe Softwareprojekte mit hohen Informatikanteilen um. Oft stehen dabei Aufgaben um das DNS im Vordergrund. Wir gewährleisten einen sicheren und unterbrechungsfreien Betrieb rund um die Uhr mit Hilfe von hochverfügbaren Architekturen.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Media, Publishing
Junior/Senior Support Specialist
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
