Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will independently manage technical support requests regarding VoIP systems, configure call flows, and analyze network issues, always focusing on solution orientation and teamwork.
Job Technologies
Your role in the team
- Independent management and processing of technical support requests as well as documentation in the ticket system.
- Configuration of CallFlows, call forwarding, and AI integrations.
- Participation in roll-outs, both remotely and on-site at clients.
- Analysis and troubleshooting of issues in VoIP setups, network components, and end devices (e.g., IP phones, routers, switches).
- Contribution to the further development of our support processes and technical standards.
- Technical consulting for internal teams (e.g., Sales, Project Management).
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Our expectations of you
Education
- Completed degree in (Business) Informatics or training in the IT field or a comparable qualification.
Qualifications
- Good knowledge of VoIP technologies and network analysis (e.g., with Wireshark).
- Proficiency in handling network components (routers, switches, firewalls) is advantageous.
- Very good written and spoken German skills (at least C1).
- Independent, solution-oriented work approach and enjoyment of teamwork.
Experience
- Relevant experience in 2nd Level Support, ideally in the field of VoIP / telecommunications.
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What we offer
- Permanent position with attractive pay in a recession-proof industry.
- Company pension scheme & asset-building benefits.
- Flexible working hours and the possibility for remote work and part-time arrangements by agreement.
- Premium work equipment in a stunning Art Nouveau villa.
- State-of-the-art digital infrastructure, ergonomic workstations.
- Good public transport connections and free parking right in front of the door.
- Unforgettable team events such as after-work events, excursions, and more.
- Support from an onboarding buddy during the probation period.
- Goal-oriented, appreciative leadership style.
- No general dress code.
- Annual training budget.
- Digital knowledge management system for rapid know-how development.
- Flat hierarchies and short decision-making paths that enable active participation in shaping one's own work and offer the opportunity to contribute ideas and take responsibility.
- Special conditions at a high-quality local fitness studio.
- Company runs and sports groups.
- Regular massage days at the workplace.
- Weekly changing snack and fruit basket.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
reputatio AG
Reputatio AG specializes in telecommunications and cloud infrastructure services. The company supports businesses in their digital transformation with reliable communication solutions from its ISO-certified data centers in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Support - VoIP / Cloud Telephony / Customer Support
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
