Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you handle 1st/2nd-level incidents on Windows systems and networks, install and maintain hardware and software, document resolutions, manage user accounts and access, support end users, and run trainings.
Job Technologies
Your role in the team
- You are responsible for accepting, analyzing, and resolving IT issues in 1st and 2nd level support.
- They install, configure, and maintain hardware and software.
- They assist end users with IT issues and document the solutions.
- They manage user accounts and access rights.
- They work on IT projects to optimize the infrastructure.
- They conduct training sessions for employees on IT-related topics.
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Our expectations of you
Education
- You have successfully completed vocational training in the IT field, e.g., as an IT specialist for system integration, or an equivalent qualification.
Qualifications
- You possess solid knowledge of Windows operating systems, networks, and hardware.
- You have very good German and English skills.
- They are characterized by analytical thinking and a service-oriented work approach.
Experience
- You have professional experience in IT support or helpdesk.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
helpdesk technician
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
