Job
In this role, you will manage emergency service schedules, provide support for BD-Online users, optimize processes, and manage user rights to ensure smooth software usage.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Emergency service rota management: You create the initial duty rosters for the medical emergency service in Baden-Württemberg and support the people responsible for the on-call practices and mobile service areas with their ongoing management in BD-Online.
- Application Support: You are the primary point of contact for our users (m/f/d) for all matters relating to BD-Online, advising them on functional and technical questions and helping them make optimal use of the application.
- Further development of BD-Online: You support software updates and new features from functional review and testing through to their rollout into regular operations. You also create and update information and training materials and deliver user training.
- Incident and service management: You analyze incoming incident reports, coordinate their handling with internal departments and external service providers (m/f/d), and ensure sustainable solutions and a high level of service quality.
- User management: You maintain user and master data, manage roles and access permissions, and ensure reliable, privacy-compliant user administration.
- Process and application optimization: You identify opportunities to optimize existing workflows, propose improvements, and actively contribute to the further development of processes, services, and the BD-Online application.
Our expectations of you
Education
- Education: You have completed vocational training related to IT, digitalization, or healthcare, for example as an IT specialist (m/f/d) in systems integration or application development, an IT systems management clerk (m/f/d), a healthcare management clerk (m/f/d), or hold an equivalent qualification.
Qualifications
- IT skills: You have good user-level proficiency in Microsoft Office applications, particularly Excel and Access, and quickly and confidently get to grips with new specialist applications.
- Personal qualities: You have a strong affinity for IT applications and digital processes. Excellent communication skills, a service-oriented mindset, the ability to work well in a team, and a structured, independent, and solution-oriented approach to work set you apart. Analytical thinking and strong organizational skills round out your profile.
Experience
- Experience: Ideally, you have experience using IT applications, providing user support, or maintaining software solutions.
What we offer
- We offer you an interesting position with opportunities for professional development, modern working arrangements, remuneration in accordance with the TV-L collective agreement, and attractive additional benefits.
- The position can generally be shared.
- Applicants with severe disabilities (m/f/d) will be given priority consideration if equally qualified.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
The Baden-Württemberg Medical Association organizes outpatient medical care for more than nine million insured persons in Baden-Württemberg with its over 21,000 physicians and psychotherapists. The tasks of our around 2,000 employees are varied and exciting because our responsibility is to the highest good: our health.
- Established Company
- Hybrid, Onsite
- Healthcare, Social Sector
More jobs
These jobs might also interest you
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
