Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kassel
- Working Model
- Onsite
Job Summary
In this position, you will be the first point of contact for inquiries, providing professional support and documentation to internal and external customers while independently handling and escalating complex issues.
Your role in the team
- First point of contact for internal and external inquiries via various communication channels.
- Friendly and professional advice as well as support regarding our procedures, services, and processes.
- Structured recording, prioritization, and documentation of incoming issues.
- Independent clarification of standardized questions based on available information.
- Forwarding more complex issues to the appropriate departments.
- Continuous maintenance and updating of relevant information in our systems.
- Support in the further development of our service and process organization.
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Our expectations of you
Education
- Completed commercial training or a comparable qualification.
Qualifications
- Enjoyment in dealing with people as well as a strong service and solution orientation.
- Clear, assertive communication and confident handling of various communication situations.
- Structured, meticulous, and reliable way of working.
- Strong team orientation as well as the willingness to actively shape processes.
Experience
- Initial experience in customer, service, or employee support is an advantage.
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What we offer
- Comprehensive onboarding: You will receive intensive training to start your new role optimally.
- An open, appreciative working environment awaits you.
- Look forward to a long-term and secure perspective in a growing company.
- In addition to a fair compensation, you will benefit from numerous perks that enrich your daily work life.
- Experience team spirit at regular company celebrations, outings, or networking events.
- Work with the latest technologies in a comfortable office.
- Enjoy exclusive discounts with partner companies.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Eckd KIGST GmbH
The ECKD KIGST GmbH and its subsidiary, the ECKD Service GmbH, have many years of experience in providing safe and reliable IT solutions as well as tailor-made services for the church market. By focusing on the needs and wishes of the customers and offering a wide range of solutions and services, they have now become one of the most important IT service providers for the Protestant and Catholic Church, for diaconates and Caritas, as well as for social institutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level Support Employees
- Location
- Kassel
- Working Model
- Onsite
- Diversity
- Open for all genders
