Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you will handle phone incident logging, document all processes in the ticket system, assist in procurement of hardware and software, administer network components, and conduct technical training for clients.
Job Technologies
Your role in the team
- Telephone fault reporting, including technical qualification and documentation of all processes in the ticket system.
- Support in the procurement of new hardware and software components.
- Shared responsibility for the administration of network components, Windows servers, and storage systems.
- Responsibility for the technical onboarding of clients as well as the point of contact for IT-related inquiries.
- Independent analysis and resolution of issues as well as support for 2nd and 3rd level support.
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Our expectations of you
Education
- Successfully completed degree in information technology, a successfully completed vocational training as an IT specialist (m/f/d) for system integration, or comparable qualifications.
Qualifications
- Good knowledge of current Microsoft operating systems, networking technology, and Microsoft Active Directory.
- Independent and structured working style as well as a high level of technical affinity.
- Flexibility, teamwork skills, and enjoyment in working with new technologies.
Experience
- Several years of professional experience in IT support is advantageous.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT support technician
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
