Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate IT support requests, prioritize them, and act as a liaison between IT support and business departments while monitoring and optimizing processes.
Your role in the team
- Coordination of IT support requests and their prioritization.
- Interface between IT support, specialist departments, and external partners.
- Monitoring and optimization of support processes.
- Documentation in the ticket system and monitoring of ongoing processes.
- Support in improving IT service quality.
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Our expectations of you
Education
- Completed vocational training in the IT field or a comparable qualification.
Qualifications
- Knowledge of ITIL-based processes is an advantage.
- Very good knowledge of German, good knowledge of English.
- Analytical thinking, strong communication skills, and organizational talent.
Experience
- Experience in IT support or IT service management.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Coordinator
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
