Job
- Level
- Experienced
- Location
- Ulm
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle inquiries regarding diagnostic systems, conduct problem analyses, and support customers and workshops with technical questions and training on diagnostic tools.
Job Technologies
Your role in the team
- Processing requests and issues related to diagnostic systems and diagnostic tools from internal and external customers as well as workshops.
- Analysis and resolution of issues via phone, email, and remote access, as well as support with permissions and system topics.
- Identify, bundle, and prioritize recurring error patterns as well as forward them to the relevant specialist departments.
- Coordination of support activities and alignment between customers, workshops, and internal teams.
- Monitoring and tracking open support cases as well as ensuring timely processing.
- Analysis of support data and key figures to identify areas for improvement.
- Creation, maintenance, and publication of instructions, documentation, and support information for diagnostic systems, processes, and tools.
- Conducting information sessions and training for internal and external users.
- Development and enhancement of a knowledge database through the creation of step-by-step guides and technical documentation.
- Close collaboration with various departments to gather, prepare, and provide knowledge as well as to continuously optimize support and diagnostic processes.
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Our expectations of you
Education
- Completed degree in Electrical Engineering or further training as a Technician/Master (m/f/d) with a focus on automotive technology or electrical engineering and relevant experience in diagnostics and vehicle electronics.
Qualifications
- Knowledge in system configuration as well as software components.
- Fluent in German and English, both written and spoken.
- Good knowledge of various E/E architectures as well as modern control unit technologies.
- Strong IT affinity and the ability to quickly familiarize oneself with new tools and systems.
- Excellent knowledge in creating and maintaining technical documentation.
- Proficient in relevant AfterSales systems such as VeDoc, BusDoc, Clara, Jira, and ASTiS.
- Excellent knowledge of Microsoft Office.
Experience
- More than three years of professional experience in customer service, service, or workshop environment.
- Experience in clear documentation of complex technical issues for different target audiences.
- Experience in direct customer and workshop contact.
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What we offer
- Our commitment extends across various workplaces in the Ulm region, where we collaborate with our project partners to drive innovation.
- Bertrandt places great importance on equal treatment and equal opportunities.
- Our recruiting decisions are based on the candidates' experience and skills.
- People with severe disabilities or those considered equivalent under SGB IX are warmly welcomed and will be given preference if equally qualified.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Bertrandt Ag
Heute zählt der Konzern zu den führenden Engineering-Unternehmen weltweit. Unsere Kunden schätzen uns, weil wir Kundenorientierung, Partnerschaftlichkeit und Eigenverantwortung mit fundierten Erfahrungen in den führenden und international relevanten Technologiebranchen vereinen.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Specialist Diagnostic Systems & Technical Support
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
