Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support internal and external customers in technical second-level support for goods dispensing systems, conduct error analysis, and test software applications including documentation.
Your role in the team
- Technical second-level support via phone and remote for internal and external clients - qualified troubleshooting, solution finding, and escalation if necessary.
- Software testing of our goods issue applications (including functional, regression, and acceptance testing) as well as documentation of test results.
- Tracking and comprehensive documentation of inquiries in our ticket and knowledge systems.
- Development and expansion of the knowledge database: creation, maintenance, and structuring of articles on general and specific solutions, best practices, and troubleshooting guides.
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Our expectations of you
Qualifications
- High IT affinity as well as strong customer orientation and service mentality.
- Strong communication skills, stress resistance, and resilience; at the same time, team-oriented, structured, and goal-oriented in work approach.
- Excellent spoken and written proficiency in German and English.
Experience
- Several years of professional experience in telephone customer support (B2B or B2C), ideally in a technical environment.
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What we offer
- Attractive salary package
- 30 vacation days
- Flexible working hours (compensation for overtime through time off)
- Nationwide home working opportunity with a maximum of 10 days per month
- Mobile working in EU/EEA countries & Switzerland with a maximum of 20 days per calendar year
- Free company restaurant with breakfast buffet and lunch menu made from regional, organic products vegetarian option available
- Coffee and beverages available free of charge
- Free tool access/employee discount on the entire Hoffmann catalog
- "Orange Social Days" together with our Hoffmann Group Foundation
- Free parking available
- Bicycle leasing model for employees (m/f/d)
- Various sports courses in the house, EGYM Wellpass membership or monthly subsidy for visiting a gym and company doctor.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Hoffmann Group
More than 3000 employees in over 50 countries ensure the quality of Hoffmann Group. Through their daily work and commitment to the company, Hoffmann Group has become a leading system partner in Europe and was also awarded "TOP national employer 2019".
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
Technical Customer Support - Merchandise Dispensing Systems
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
