Level
Junior
Location
Bielefeld
Working Model
Hybrid, Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you act as the interface to customers, handling issues and service requests via phone and email, creating tickets, informing about progress, and supporting in report generation.

Your role in the team

As part of our Service Desk, you are an important interface between our customers and the technical specialist teams.
You ensure that inquiries quickly reach the right contacts, keep our customers constantly informed, and thereby make a crucial contribution to high service quality and customer satisfaction.
You are the first point of contact for our clients and handle disturbances as well as service requests from our clients via phone or email.
For incoming inquiries, you create tickets in our ticket system and assign them to our 2nd level.
Furthermore, you support the Customer Service department with various organizational tasks, such as reporting and correspondence with clients.
In particularly important service cases, you actively participate in meetings and inform our customers about the current status of processing.
Additionally, you are responsible for managing and coordinating customer inquiries.
You create and correct service reports, translate them as needed (German/English), and handle the dispatch.

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Our expectations of you

Education

You have completed commercial training or, alternatively, a technical vocational training.

Qualifications

You possess very proficient German and English skills in speaking and writing; knowledge of French is an advantage.
You impress with your friendly, open manner and enjoy working in a team.

Experience

You have already gained some initial experience in customer contact.

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What we offer

A secure job with long-term prospects.
Short decision-making paths through flat hierarchies.
An attractive compensation package according to the collective agreement of the metal and electrical industry NRW with a 35-hour week, flexible working hours, and the possibility of remote work for a good work-life balance.
A variety of employee benefits such as discounted meals in our canteen, free massage services, subsidies for Sportnavi memberships, JobRad, and corporate benefits.