Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Reinbek
- Working Model
- Onsite
Job Summary
In this role, you provide telephone support for customers during the installation of auto-ID devices, resolve technical issues mostly remotely, and maintain printers and scanners, applying your technical skills directly.
Your role in the team
You are transitioning from traditional electrical engineering to a modern technical profession - we will teach you everything you need to handle IT hardware.
- Telephone support for our customers in the installation, setup, and use of Auto-ID devices (e.g., label printers, scanners)
- Analysis and resolution of technical issues - predominantly remote, rarely on-site at the customer's location in the Hamburg area
- Maintenance and repair of printers and scanners - here is where your technical understanding comes into play.
- Documentation of your activities in the ticket system
- Collaboration and technical support for sales and product management
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Our expectations of you
Education
- A completed electrical engineering qualification, e.g., as an electrician, electrical installer, electronics technician for devices and systems, operational technology, or a comparable qualification.
Qualifications
- Technical understanding, interest in electronic devices, and enthusiasm to work with us to learn new IT hardware.
- Enjoyment of telephone customer contact and a pronounced problem-solving competence.
- Enjoyment in finding and fixing errors
- Ability to work in a team and good communication skills (fluent in German)
Experience
- Work experience in technical customer support is desirable, but career changers are also very welcome!
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Mediaform Informationssysteme Gmbh
As a leading provider of data capture and labeling solutions, Mediaform Unternehmensgruppe offers its own expertise in the areas of data documentation, data capture, data management, labeling products, and form and label printing.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service technician - IT hardware / printers & scanners
- Location
- Reinbek
- Working Model
- Onsite
- Diversity
- Open for all genders
